Frequently Asked Questions
Everything you need to know about your Shaq.com shopping experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location and will be calculated at checkout.
How do I process a return or exchange?
We offer free returns within 30 days of purchase. Simply visit our online Return Portal, enter your order number, and print your prepaid shipping label.
Are Shaq.com products true to size?
Most of our apparel and footwear follow standard industrial sizing. We provide a detailed size guide on each product page to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, Shaq.com ships to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations.